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Your account and security
Pyypl has stopped working in my country. What happens to my money?
Pyypl has stopped working in my country. What happens to my money?
Your account and security
How do I close my account, and what happens to my data?
How do I close my account, and what happens to my data?
Your account and security
How do I get my money from a blocked or closed account?
How do I get my money from a blocked or closed account?
Your account and security
My account was blocked because I have more than one account
My account was blocked because I have more than one account
Fees and limits
What fees does Pyypl charge, and what are my limits?
What fees does Pyypl charge, and what are my limits?
Gift cards
How do I buy a gift card, and where's my code?
How do I buy a gift card, and where's my code?
Sending money
My transfer is late, failed, or went to the wrong person
My transfer is late, failed, or went to the wrong person
Sending money
How do I send money or get my money out?
How do I send money or get my money out?
Your card
How do I get my card details or a statement?
How do I get my card details or a statement?
Your card
My card payment is pending, or I'm waiting for a refund
My card payment is pending, or I'm waiting for a refund
Your card
Why was my card payment declined?
Why was my card payment declined?
Your card
Where can I use my card, and why won't a site accept it?
Where can I use my card, and why won't a site accept it?
Your card
My card is blocked, frozen or expired
My card is blocked, frozen or expired
Your card
How do I get a Pyypl card?
How do I get a Pyypl card?
Adding money
I added money but it isn't in my balance
I added money but it isn't in my balance
Adding money
Can I add money with stablecoins (USDT or USDC)?
Can I add money with stablecoins (USDT or USDC)?
Adding money
How do I add money, and which methods work in my country?
How do I add money, and which methods work in my country?
Getting started
Why am I being asked to verify again?
Why am I being asked to verify again?
Getting started
How do I verify my account, and which documents are accepted?
How do I verify my account, and which documents are accepted?
Getting started
How long does verification take, and why is mine still pending?
How long does verification take, and why is mine still pending?
Getting started
Is Pyypl available in my country?
Is Pyypl available in my country?

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Support

Can I add money with stablecoins (USDT or USDC)?

Yes, in most countries. Send USDT or USDC to your Pyypl deposit address, and it's converted to US dollars in your balance.

To add money with stablecoins, follow these steps:

  1. On the home screen, tap Top-up, then Stablecoins.
  2. Choose the coin, USDC or USDT, then the network.
  3. Confirm that you'll send only this coin on this network.
  4. Copy the deposit address, or scan the QR code.
  5. Send the money from your wallet or exchange, using the same coin and network.

The app shows the smallest and largest amount you can send, and an estimate of how much will reach your balance. There's a fee for each top-up, shown before you confirm. See What fees does Pyypl charge, and what are my limits?

Which coins and networks you can use

  • USDC: Solana, Ethereum or Arbitrum One
  • USDT: Tron, Solana or Ethereum

Send only the coin and network you chose, and follow the warning in the app before you send. If you use another coin or network, the money may be lost permanently, as blockchain transactions can't be reversed.

If you don't see Stablecoins

Stablecoin top-up isn't available in every country. If you don't see Stablecoins under Top-up, it isn't available where you live. You can add money with a Visa debit card instead.

Can I send stablecoins out?

Stablecoins are converted to US dollars when they arrive, so you can't send them out as stablecoins. You can spend your balance with your virtual card.

Still need help? Chat with us in the app. The chat works even if you can't log in: on the login screen, tap ? to open the Help Centre, then tap the chat bubble. You can also use the chat on pyypl.com, email care@pyypl.com or use the web form at pyypl.com/contact. We work on weekdays during working hours, so messages sent at the weekend may take longer to answer.

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