If your top-up failed, it's usually one of the reasons below.
Your stablecoins went to the wrong address, network or coin
Stablecoin top-ups usually fail because the coins went to the wrong address, network or coin. Send only to the deposit address the app shows, using the coin and network you chose. Send an amount between the smallest and largest the app shows, and follow the warning in the app before you send. See Can I add money with stablecoins (USDT or USDC)?
Your bank declined the card payment
If your Visa debit card top-up failed, ask your bank whether it blocked or declined the payment.
Your card can't be used to top up
Only Visa debit cards are accepted. Cards issued in some countries can't be used to top up. Try another Visa debit card, or stablecoins if you see Stablecoins under Top-up.
Your top-up showed, then disappeared
A card top-up can show in your balance and then be reversed if the money didn't reach us. See I added money but it isn't in my balance.
If none of these fit
Contact us. Never share your card details.
Still need help? Chat with us in the app. The chat works even if you can't log in: on the login screen, tap ? to open the Help Centre, then tap the chat bubble. You can also use the chat on pyypl.com, email care@pyypl.com or use the web form at pyypl.com/contact. We work on weekdays during working hours, so messages sent at the weekend may take longer to answer.
