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Your account and security
Pyypl has stopped working in my country. What happens to my money?
Pyypl has stopped working in my country. What happens to my money?
Your account and security
How do I close my account, and what happens to my data?
How do I close my account, and what happens to my data?
Your account and security
How do I get my money from a blocked or closed account?
How do I get my money from a blocked or closed account?
Your account and security
My account was blocked because I have more than one account
My account was blocked because I have more than one account
Fees and limits
What fees does Pyypl charge, and what are my limits?
What fees does Pyypl charge, and what are my limits?
Gift cards
How do I buy a gift card, and where's my code?
How do I buy a gift card, and where's my code?
Sending money
My transfer is late, failed, or went to the wrong person
My transfer is late, failed, or went to the wrong person
Sending money
How do I send money or get my money out?
How do I send money or get my money out?
Your card
How do I get my card details or a statement?
How do I get my card details or a statement?
Your card
My card payment is pending, or I'm waiting for a refund
My card payment is pending, or I'm waiting for a refund
Your card
Why was my card payment declined?
Why was my card payment declined?
Your card
Where can I use my card, and why won't a site accept it?
Where can I use my card, and why won't a site accept it?
Your card
My card is blocked, frozen or expired
My card is blocked, frozen or expired
Your card
How do I get a Pyypl card?
How do I get a Pyypl card?
Adding money
I added money but it isn't in my balance
I added money but it isn't in my balance
Adding money
Can I add money with stablecoins (USDT or USDC)?
Can I add money with stablecoins (USDT or USDC)?
Adding money
How do I add money, and which methods work in my country?
How do I add money, and which methods work in my country?
Getting started
Why am I being asked to verify again?
Why am I being asked to verify again?
Getting started
How do I verify my account, and which documents are accepted?
How do I verify my account, and which documents are accepted?
Getting started
How long does verification take, and why is mine still pending?
How long does verification take, and why is mine still pending?
Getting started
Is Pyypl available in my country?
Is Pyypl available in my country?

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Is Pyypl available in my country?

You can open a Pyypl account if you live in one of the countries below. You must be 18 or over to open an account.

Countries where you can open an account

Africa: Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, Chad, Comoros, Republic of the Congo, Cote d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, The Gambia, Ghana, Guinea, Guinea-Bissau, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Namibia, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Seychelles, South Africa, Sudan, Tanzania, Togo, Tunisia, Zambia, Zimbabwe.

Asia: Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, Indonesia, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Tajikistan, Thailand, Timor-Leste, Turkiye, Turkmenistan, Uzbekistan, Vietnam.

Europe: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Holy See, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine (not the occupied regions: Crimea, Donetsk, Luhansk, Kherson and Zaporizhzhia), United Kingdom.

North America and the Caribbean: Antigua and Barbuda, The Bahamas, Barbados, Belize, Canada, Costa Rica, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Panama, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago.

South America: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay.

Oceania: Australia, Fiji, Kiribati, Marshall Islands, Micronesia, Nauru, New Zealand, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu.

What you can do

  • Add money with a Visa debit card or stablecoins. If you don't see Stablecoins under Top-up, it isn't available where you live.
  • Pay by card with a virtual Visa card. We do not provide card services to people who live in Belarus.
  • Send money abroad. International transfers aren't available to or from some countries. The app shows only the countries you can send to.

If the app says Pyypl isn't available

If your country isn't in the list, you can't open an account. If it's in the list and the app still stops you, contact us. If Pyypl has stopped working in your country, see Pyypl has stopped working in my country. What happens to my money?

Still need help? Chat with us in the app. The chat works even if you can't log in: on the login screen, tap ? to open the Help Centre, then tap the chat bubble. You can also use the chat on pyypl.com, email care@pyypl.com or use the web form at pyypl.com/contact. We work on weekdays during working hours, so messages sent at the weekend may take longer to answer.

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