We know this is a difficult situation, and we're sorry for the trouble it's causing.
If you are unable to access your money, please contact us.
Your money
Your money stays in your Pyypl account. We safeguard your funds by holding them in a designated client money account at a regulated financial institution, separate from Pyypl's own funds.
We're working on a way for you to move your money out. As soon as it's available, we'll let you know in the app and by email, and we'll update this page.
What you can do now
- Keep the app installed and your email address up to date, so we can reach you.
- If you're unhappy with how this has been handled, you can make a complaint. See How do I make a complaint?
Still need help? Chat with us in the app. The chat works even if you can't log in: on the login screen, tap ? to open the Help Centre, then tap the chat bubble. You can also use the chat on pyypl.com, email care@pyypl.com or use the web form at pyypl.com/contact. We work on weekdays during working hours, so messages sent at the weekend may take longer to answer.
