Verification usually takes 24 to 36 hours. If we need anything else from you, the app tells you what to send.
Every customer confirms who they are when they open an account, as the law requires.
While you wait
- Check the app for messages. If we need a new photo or document, the app tells you.
- Send documents only through the app.
- Please don't open a second account. You can have one Pyypl account.
If your verification was rejected
See "If your verification is rejected" in How do I verify my account, and which documents are accepted?
If it's taking longer than usual
Contact us.
Still need help? Chat with us in the app. The chat works even if you can't log in: on the login screen, tap ? to open the Help Centre, then tap the chat bubble. You can also use the chat on pyypl.com, email care@pyypl.com or use the web form at pyypl.com/contact. We work on weekdays during working hours, so messages sent at the weekend may take longer to answer.
