If the app won't open, closes by itself or shows an error, try these steps in order:
- Update the Pyypl app from the App Store or Google Play.
- Close the app fully, then open it again.
- Check your internet connection, or switch between Wi-Fi and mobile data.
- Restart your phone.
- Delete the app and install it again. You'll need your mobile number and passcode to log in.
If you can't log in
If you forgot your passcode, see I forgot my passcode, or I want to change it. If you have a new phone or number, see New phone or number, or lost phone.
If the app says Pyypl isn't available
See Is Pyypl available in my country? and Pyypl has stopped working in my country. What happens to my money?
If none of these fit
Contact us.
If we send you a code, only enter it in the Pyypl app, on the screen that asks for it. We'll never ask for it by phone, email, chat or message.
Still need help? Chat with us in the app. The chat works even if you can't log in: on the login screen, tap ? to open the Help Centre, then tap the chat bubble. You can also use the chat on pyypl.com, email care@pyypl.com or use the web form at pyypl.com/contact. We work on weekdays during working hours, so messages sent at the weekend may take longer to answer.
