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About Pyypl and getting help
The app isn't working
The app isn't working
About Pyypl and getting help
How do I make a complaint?
How do I make a complaint?
About Pyypl and getting help
How do I contact Pyypl or speak to a person?
How do I contact Pyypl or speak to a person?
About Pyypl and getting help
Is Pyypl safe and legal, and who regulates it?
Is Pyypl safe and legal, and who regulates it?
Your account and security
Pyypl has stopped working in my country. What happens to my money?
Pyypl has stopped working in my country. What happens to my money?
Your account and security
How do I close my account, and what happens to my data?
How do I close my account, and what happens to my data?
Your account and security
Someone took money from my account or got into it
Someone took money from my account or got into it
Your account and security
New phone or number, or lost phone
New phone or number, or lost phone
Your account and security
I forgot my passcode, or I want to change it
I forgot my passcode, or I want to change it
Your account and security
How do I get my money from a blocked or closed account?
How do I get my money from a blocked or closed account?
Your account and security
My account was blocked because I have more than one account
My account was blocked because I have more than one account
Your account and security
My account is blocked or restricted
My account is blocked or restricted
Fees and limits
What fees does Pyypl charge, and what are my limits?
What fees does Pyypl charge, and what are my limits?
Gift cards
How do I buy a gift card, and where's my code?
How do I buy a gift card, and where's my code?
Sending money
My transfer is late, failed, or went to the wrong person
My transfer is late, failed, or went to the wrong person
Sending money
How do I send money or get my money out?
How do I send money or get my money out?
Your card
How do I get my card details or a statement?
How do I get my card details or a statement?
Your card
My card payment is pending, or I'm waiting for a refund
My card payment is pending, or I'm waiting for a refund
Your card
Why was my card payment declined?
Why was my card payment declined?
Your card
Where can I use my card, and why won't a site accept it?
Where can I use my card, and why won't a site accept it?
Your card
My card is blocked, frozen or expired
My card is blocked, frozen or expired
Your card
How do I get a Pyypl card?
How do I get a Pyypl card?
Adding money
I added money but it isn't in my balance
I added money but it isn't in my balance
Adding money
My top-up failed
My top-up failed
Adding money
Can I add money with stablecoins (USDT or USDC)?
Can I add money with stablecoins (USDT or USDC)?
Adding money
How do I add money, and which methods work in my country?
How do I add money, and which methods work in my country?
Getting started
Why am I being asked to verify again?
Why am I being asked to verify again?
Getting started
How do I verify my account, and which documents are accepted?
How do I verify my account, and which documents are accepted?
Getting started
How long does verification take, and why is mine still pending?
How long does verification take, and why is mine still pending?
Getting started
How do I sign up or log in?
How do I sign up or log in?
Getting started
Is Pyypl available in my country?
Is Pyypl available in my country?

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Your card
How do I get my card details or a statement?
My card payment is pending, or I'm waiting for a refund
Why was my card payment declined?
Where can I use my card, and why won't a site accept it?
My card is blocked, frozen or expired
How do I get a Pyypl card?

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Support

Your card

How do I get my card details or a statement?

How do I get my card details or a statement?

Your card details are on the Cards tab, and you can download a statement from the home screen. Your account doesn't have an account number or IBAN.

Your card details

To see your card details, follow these steps:

  1. Tap Cards at the bottom of the screen.
  2. Tap Card Details.

Your card number, expiry date and CVV show in a pop-up. Do not share your card details with anyone. If you don't have a card yet, see How do I get a Pyypl card?

Your statement

To download your statement, follow these steps:

  1. On the home screen, below your recent transactions, tap View All.
  2. Tap the download button, an arrow pointing down, at the top right.

This opens a link to download your statement.

Still need help? Chat with us in the app. The chat works even if you can't log in: on the login screen, tap ? to open the Help Centre, then tap the chat bubble. You can also use the chat on pyypl.com, email care@pyypl.com or use the web form at pyypl.com/contact. We work on weekdays during working hours, so messages sent at the weekend may take longer to answer.

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Your card

How do I get my card details or a statement?
My card payment is pending, or I'm waiting for a refund
Why was my card payment declined?
Where can I use my card, and why won't a site accept it?
My card is blocked, frozen or expired
How do I get a Pyypl card?

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