Check your transfer in your transactions on the home screen first. Its status shows under the transfer: Pending while it's being processed, then Completed. If there's a problem, it's usually one of the cases below.
This is about money you sent. For a card payment, see My card payment is pending, or I'm waiting for a refund.
Your transfer hasn't arrived
- Check that the recipient's details are correct.
- Ask the recipient to check with their bank or provider.
- In some countries, the recipient may need to give information before they receive the money, and local rules can limit what they receive.
Your transfer failed or was returned
If a transfer fails or is returned and the money didn't reach the recipient, it comes back to your balance. If it hasn't come back, contact us. Check the recipient's details before you try again.
You sent money to the wrong person
A transfer can't be cancelled once you've confirmed it in the app, so check the recipient's details before you send. If you sent money to the wrong person, contact us straight away. We may be able to help trace it, but we can't promise to get it back.
Still need help? Chat with us in the app. The chat works even if you can't log in: on the login screen, tap ? to open the Help Centre, then tap the chat bubble. You can also use the chat on pyypl.com, email care@pyypl.com or use the web form at pyypl.com/contact. We work on weekdays during working hours, so messages sent at the weekend may take longer to answer.
