You can have one Pyypl account. To sort this out, contact us.
Your account is personal. Only the person who signed up and verified may use it, and it can't be shared, rented or sold.
If you opened a new account because your phone number changed
The phone number on an account can't be changed. Contact us and our team will guide you.
If you want to start again with a new account
Close your current account first, then open the new one. Take out your money before you close it. Once it's closed, you can't open the app or reach your balance. If anything goes wrong, contact us.
Still need help? Chat with us in the app. The chat works even if you can't log in: on the login screen, tap ? to open the Help Centre, then tap the chat bubble. You can also use the chat on pyypl.com, email care@pyypl.com or use the web form at pyypl.com/contact. We work on weekdays during working hours, so messages sent at the weekend may take longer to answer.
