We know it's worrying when you can't reach your money. Your money is held in a client money account at an authorised financial institution, kept apart from Pyypl's own money.
To ask about your balance, contact us.
If your account is blocked or on hold
Read the message in the app and follow its steps. See My account is blocked or restricted.
If your account was closed with money still in it
Contact us.
If you want to close your account
See How do I close my account, and what happens to my data?
If your balance looks wrong or shows zero
- Check your transactions in the app.
- A debit card top-up can be reversed if the money doesn't reach us from your bank.
- If you see a payment you don't recognise, freeze your card and contact us straight away. See Someone took money from my account or got into it.
If Pyypl has stopped working in your country, see Pyypl has stopped working in my country. What happens to my money?
Still need help? Chat with us in the app. The chat works even if you can't log in: on the login screen, tap ? to open the Help Centre, then tap the chat bubble. You can also use the chat on pyypl.com, email care@pyypl.com or use the web form at pyypl.com/contact. We work on weekdays during working hours, so messages sent at the weekend may take longer to answer.
