A pending card payment is one the merchant hasn't completed yet. The final amount can be lower than the amount held.
This is about card payments. For a transfer that hasn't arrived, see My transfer is late, failed, or went to the wrong person.
The amount held is more than you paid
Some merchants hold more than the payment amount, for example to cover a tip. Only the final amount is charged, and the extra is released later.
You're waiting for a refund
Refunds for something you bought come from the merchant, so ask the merchant first. If the merchant says it has sent the refund and you can't see it in your transactions, contact us.
You want to dispute a payment
Contact the merchant first. If the merchant doesn't help, contact us.
You don't recognise a payment
Freeze your card straight away: tap Cards, then Freeze. Then report it to us through the chat in the app. Report a payment you didn't make within 6 months of the payment date. See Someone took money from my account or got into it.
Your account is blocked or closed
See How do I get my money from a blocked or closed account?
Still need help? Chat with us in the app. The chat works even if you can't log in: on the login screen, tap ? to open the Help Centre, then tap the chat bubble. You can also use the chat on pyypl.com, email care@pyypl.com or use the web form at pyypl.com/contact. We work on weekdays during working hours, so messages sent at the weekend may take longer to answer.
