You can reach us through the chat in the Pyypl app, which works even if you can't log in. You can also use the chat on pyypl.com, email care@pyypl.com or the web form at pyypl.com/contact.
To speak to a person
To start a chat with our team, follow these steps:
- On the home screen, tap the speech bubble at the bottom right.
- Fill in your details. The chat is then passed to our team.
A person may not reply straight away. You can write in English or in your app's language. The app is available in Arabic, Bengali, Chinese (Simplified), English, French, Hindi, Portuguese, Russian, Swahili and Urdu. To change it, tap your profile picture at the top left, then Profile, then Language.
If you can't log in
On the login screen, tap ? at the top right to open the Help Centre, then tap the chat bubble.
Pyypl will never ask for your CVV. If we send you a code, only enter it in the Pyypl app, on the screen that asks for it. We'll never ask for it by phone, email, chat or message.
If you already have a request open
Reply to our last email, or open the same chat again. If you can't find it, start a new chat and tell us you already have a request open.
Other contacts
- Feedback or ideas: the web form at pyypl.com/contact.
- Your personal data: dpo@pyypl.com.
- Legal enquiries and official documents: legal@pyypl.com.
- A complaint: see How do I make a complaint?
- Jobs: we post openings on job boards, LinkedIn and our website. Please don't email care@pyypl.com about jobs.
Still need help? Chat with us in the app. The chat works even if you can't log in: on the login screen, tap ? to open the Help Centre, then tap the chat bubble. You can also use the chat on pyypl.com, email care@pyypl.com or use the web form at pyypl.com/contact. We work on weekdays during working hours, so messages sent at the weekend may take longer to answer.
